svs789's Privacy Policy
svs789 treats the security of your personal information as its highest priority. Read this policy to learn in detail how we collect, store, and protect your information.
Important Notice: This privacy policy applies to all users of the svs789 platform. By using our platform, you are considered to have accepted all the terms of this policy. Please read the full policy carefully.
svs789 is a trusted online entertainment platform serving users in Bangladesh. We believe that every user's personal information is a valuable asset. The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information.
This policy is reviewed and updated regularly. If any significant changes are made, we will notify you via your registered email. If you have any questions, please contact our support team.
What Information We Collect
We collect various types of information during registration and use of the svs789 platform. This information falls into two main categories — information you provide and information collected automatically.
1.1 Personally Identifiable Information
When you create an account on svs789, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID card or passport number (for KYC verification)
- Information linked to payment methods (bKash, Nagad, Rocket, Upay account numbers)
1.2 Automatically Collected Information
Some information is collected automatically while you use the platform:
- IP address and device identifier
- Browser type and operating system
- Time and date of platform access
- Cookies and log files
- Gaming activity history
1.3 Financial Transaction Information
Details of financial transactions are recorded during deposits and withdrawals. This information is used solely to ensure financial security and prevent fraud. We do not directly store any complete bank or mobile banking PIN.
Encryption Protection
All your personal information is kept secure through SSL encryption technology.
Data Protection Commitment
We never sell your information to third parties without your permission.
How We Use Your Information
svs789 uses collected information only for lawful and clearly defined purposes. The main purposes for which information is used are described in detail below:
Account Management
Information is used to create and manage your account, verify your identity (KYC), and confirm your age. svs789 is intended only for those aged 21 and above.
Financial Transaction Processing
Information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to ensure financial security.
Customer Service Improvement
Information is used to resolve your issues quickly and to make our 24/7 live chat support in Bengali more effective.
Security and Fraud Prevention
Information is analyzed to detect and prevent unauthorized account access, financial fraud, and cyber threats.
Clarification: svs789 never sells your information to third parties for marketing or advertising purposes. Information is used only to improve service quality and to fulfill legal obligations.
Cookies and Tracking Technology
The svs789 platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser. They help improve your user experience.
Essential Cookies
These cookies are essential for the platform's core functions. They are used to maintain login sessions, ensure security, and store your account information. There is no option to disable these cookies.
Functional Cookies
These cookies are used to remember your preferred language, selected game categories, and personalized settings. They make your experience on the platform more convenient and enjoyable.
Analytical Cookies
Analytical data is collected to understand which parts of the platform are used most and to improve service quality. This data remains fully confidential.
Managing Cookies
You can disable cookies by going to your browser settings. Keep in mind, however, that disabling some cookies may cause certain platform features to not work properly. Essential cookies are always active because the platform cannot function without them.
Policy on Sharing and Disclosing Information
svs789 generally does not share your personal information with third parties. However, in certain specific situations it may be necessary to share limited information, as described in detail below:
4.1 Payment Processing Service Providers
Necessary information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay to complete deposit and withdrawal transactions. This information is used only for transaction verification.
4.2 Legal Obligations
If disclosure of information is required by a court order, government directive, or any other legal process, svs789 is obligated to comply with that legal requirement. In such cases, we will make every effort to notify you in advance where possible.
4.3 Technology Service Providers
Trusted technology partners may be used to a limited extent to operate the platform. These partners are bound by strict confidentiality agreements and may not use your information for their own purposes.
Clear Assurance: svs789 never sells, rents, or shares your personal information with third parties for marketing purposes. Our business model is built on the privacy of your information.
Data Protection Measures
svs789 follows the highest industry-standard technologies and practices to protect your information. Security is not merely a promise to us — it is the core foundation of everything we do.
SSL Encryption
Our entire platform is protected with SSL (Secure Sockets Layer) encryption technology. All data exchanged between you and our servers remains encrypted, so unauthorized parties cannot read it.
Secure Data Storage
Your personal information is stored on secure servers with strict access controls in place. Only authorized personnel can access this information when specifically required.
Password Protection
Your password is never stored in plain form. It is encrypted using advanced hashing algorithms. Even our own staff cannot view your password.
Regular Security Reviews
Our security systems are reviewed and tested regularly. We are always prepared to address new cyber threats and apply necessary updates promptly.
User Responsibilities
Data protection is not our responsibility alone. You also have certain responsibilities:
- Never share your login password with anyone
- Always use a strong and unique password
- Log out properly at the end of each session, especially on shared devices
- Notify support immediately if you notice any suspicious activity
- Keep your account information accurate and up to date at all times
Data Retention Period
svs789 retains your information only for as long as necessary. The retention policy for different types of information is described below:
6.1 Active Account Information
All personal information is retained for as long as your account remains active. This information is necessary for providing platform services, managing transactions, and verifying your identity.
6.2 After Account Closure
Even after an account is closed, some information may be retained for a specified period due to legal and regulatory requirements. Financial transaction records are kept for an extended period in accordance with legal obligations.
6.3 Data Deletion Requests
You may contact us to request deletion of your information. However, it may not be possible to delete certain information due to legal obligations. In such cases, we will provide you with a detailed explanation.
Your Rights and Controls
svs789 believes that you should have full control over your own information. Your main rights are described below:
Right to Access Information
You have the right to know what information we hold about you. You can contact support to request a copy of your information.
Right to Correct Information
If any of your information is incorrect, you may request that it be corrected. Ensuring accurate information is also important for the security of your account.
Right to Delete Information
In certain circumstances you may request deletion of your personal information, though legal obligations may apply.
Right to Restrict Processing
In some cases you may request that processing of your information be restricted. Please contact our support for this.
Right to Data Portability
You have the right to receive your information in a structured, commonly used format.
Right to Object
You may object to the processing of your information for specific purposes. We will give your objection serious consideration.
To exercise any of the rights above, please contact our support team. We will process your request as quickly as possible.
Protection of Minors
svs789 is strictly a platform for those aged 21 and above. We are committed to protecting minors and collecting information about them is outside our policy.
Age Verification: We verify age at the time of registration. If a user is found to be under 21, their account will be closed immediately and all collected information will be deleted.
We do not knowingly collect information from minors under any circumstances. If you believe a minor has created an account on our platform, please notify our support immediately.
Changes to the Privacy Policy
svs789 reviews this privacy policy from time to time and updates it as needed. Changes to this policy may be made in response to service improvements, adoption of new technology, or changes in law.
- You will be notified at your registered email before any significant changes are made
- The date of any change will always be mentioned at the top of the page under the "Last Updated" section
- Continuing to use the platform after any change means accepting the new policy
- If you disagree with a change to the policy, you may close your account
We recommend that you visit this page regularly and stay informed about the latest policy. Your privacy is our highest priority.
Contact Us
If you have any questions, concerns, or requests regarding the privacy policy, do not hesitate to reach out to our support team. We are always here for you.